Privacy Policy

Version 2026-10-08-retention-v2 · Effective October 8, 2026 · COMMUNITY SOLUTIONS PARTNER, LLC

GovCompanion (CSP) is operated by COMMUNITY SOLUTIONS PARTNER, LLC. This notice describes the public website request forms and SMS consent flow.

Information you provide

Demo requests collect your name, email, organization and any role, community, interests or message you submit. The community-access request form collects name, email, ZIP code and selected interests. We use those submissions to respond to the request. Signing in uses authentication and session cookies.

SMS information and choices

GovCompanion (CSP) collects your mobile number and SMS consent choices when you select the separate SMS checkbox. We retain the selected categories, time, source page, exact disclosure and policy versions as a permission history. A phone entry, imported contact, email agreement or demo-interest selection does not give SMS permission.

We do not sell or share mobile information or SMS opt-in data with third parties or affiliates for promotional or marketing purposes. We may disclose information to service providers that deliver or support this messaging program, including our messaging platform and telecommunications providers, solely to provide that service. SMS consent is specific to this brand and program.

Service providers

We use service providers to host the website, store information, authenticate users and deliver communications. These include Vercel for website hosting, Supabase for database storage and authentication, and Mapbox for community maps. We are transitioning email delivery to Telnyx, our selected email and SMS provider. During the transition, existing email services may continue to process request details and authentication messages. Communication providers receive the recipient details, message content and delivery information needed to provide the service. SMS enrollment information remains in our database until the messaging service is activated; saving consent does not send a text or forward it to Telnyx.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to requests, providing an active service, maintaining security, resolving disputes and meeting applicable legal obligations. The appropriate period depends on the type of information, our relationship with you and any legal or contractual recordkeeping requirements.

For demo, support and community-access requests, we retain the information needed to handle the request and related follow-up. If a request develops into an ongoing relationship, relevant records may become part of that relationship. Information that is no longer needed is deleted or de-identified, unless a legal obligation or dispute requires continued retention.

We retain SMS consent and withdrawal records as needed to demonstrate permission and honor your choices. We retain a limited opt-out record for as long as needed to prevent unwanted messages, even when other information is deleted. Retaining a consent record does not authorize messages after consent has been withdrawn.

Deletion from active systems may not immediately remove copies in backups or security logs. Those copies remain subject to the applicable storage and retention cycles and must not be used to resume outreach. Records needed for a legal obligation, security investigation or dispute may be retained until that need ends.

Your choices and deletion requests

You can request access to, correction of or deletion of information you provided by emailing info@govcompanion.com. We may need to verify your identity before acting on a request. Some records may need to be retained for the purposes described above, including honoring an opt-out.

When messaging is activated, reply STOP to withdraw SMS consent for this program across both program numbers. Suppression is preserved separately from your permission history. HELP does not enroll you, and a new form submission does not override a previous STOP.

Read the SMS Terms or manage your choice on the SMS preferences page.